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Assistant Level 1 - Collections and Recovery

Full Time 3 days ago Port Louis

Employment Information

Industry
Industry Accounting / Auditing / Tax Services / Finance
Job Level
Job Level Experienced Professional
Open positions
Open Positions 1
Job Type
Job Type Full Time
Location
Location Port Louis, Mauritius
Apply Before
Apply Before Aug 23, 2026
We are looking for an Assistant Level 1 - Collections & Recovery to support recovery activities and help customers manage overdue payments. You will work with customers to understand their needs, offer practical solutions, and recover outstanding balances while delivering a positive customer experience and protecting the organisation’s assets.

Responsibility
  • Contact customers with overdue accounts and follow up until payments are up to date
  • Keep customer records accurate and updated after each interaction
  • Discuss suitable repayment options based on company guidelines
  • Record all customer conversations clearly in the system using the correct codes
  • Escalate accounts for legal recovery if there is no progress within the required timeframe
  • Follow all collections processes, internal policies, and regulatory requirements
  • Maintain well-organised and complete documentation in line with company standards
  • Meet all deadlines when submitting information to internal and external stakeholders
  • Treat every customer fairly, with professionalism and respect
  • Respond to customer questions and provide full support when needed
  • Deliver a high level of service to ensure a positive customer experience
  • Stay updated on changes in processes, credit practices, and regulations
  • Take part in training and learning opportunities to develop your skills
  • Share best practices and contribute to team success

Profile
  • Minimum HSC qualification
  • Previous experience in debt collection is a plus
  • Good communication and active listening skills
  • Good negotiation skills
  • Fluent in both English and French
  • Comfortable using Microsoft Office tools (Excel, Word, PowerPoint)

Cim Financial Services Ltd
Cim Financial Services Ltd 15 Open Jobs
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