Company Overview

Codirect Fulfillment Centre Zambia is looking for motivated and results-driven Call Centre Agents to join our growing team.

Responsibilities

The successful candidates will be responsible for contacting customers, confirming orders, scheduling deliveries, resolving customer inquiries, and maintaining accurate customer records in the CRM system while delivering excellent customer service.

Qualifications & Experience Required

• Diploma or Bachelor’s Degree in Business Administration, Marketing, Customer Service, Public Relations, or a related field.
• Previous experience in a call centre or customer service role is an added advantage.
• Excellent verbal communication and interpersonal skills.
• Good computer literacy and ability to use CRM systems.
• Strong customer service and problem-solving skills.
• Ability to work under pressure and meet daily targets.
• Honest, reliable, and a team player.

Additional Notes

Codirect Fulfillment Centre Zambia does not charge any application, interview, training, or recruitment fees at any stage of the hiring process.

Responsibilities

• Contacting customers
• Confirming orders
• Scheduling deliveries
• Resolving customer inquiries
• Maintaining accurate customer records in the CRM system
• Delivering excellent customer service

Skills

• Excellent verbal communication skills
• Interpersonal skills
• Good computer literacy
• Ability to use CRM systems
• Strong customer service skills
• Problem-solving skills
• Ability to work under pressure
• Ability to meet daily targets
• Honesty
• Reliability
• Team player

Qualifications

• Diploma or Bachelor’s Degree in Business Administration, Marketing, Customer Service, Public Relations, or a related field.
• Previous experience in a call centre or customer service role is an added advantage.

How to Apply

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Interested candidates should send their CV and a cover letter

Closing Date: 29th July 2026

Note: Codirect Fulfillment Centre Zambia does not charge any application, interview, training, or recruitment fees at any stage of the hiring process.