Front Desk Operator

The organisation is inviting suitably qualified, dedicated and hardworking individuals to join its team across Cross Park, Leopards Hills Road and Twalumba Resort in 11 Miles.

FRONT DESK OPERATOR ×4

KEY RESPONSIBILITIES

• Welcome and greet guests in a friendly and professional manner.
• Coordinate with other departments for smooth operations.
• Provide accurate information about products and services offered.
• Process payments, issue invoices and manage cash/card transactions.
• Ensure compliance with company policies and systems.
• Maintain a clean and organised front desk area.
• Address guest concerns and resolve issues promptly.

MINIMUM REQUIREMENTS

• Diploma/Degree in Business Administration, Hospitality Management or a related field.
• Qualification certified by the Zambian Qualifications Authority (ZQA).
• 2 years' proven experience in administrative or front desk operations within the hospitality industry.
• Strong organisational and multitasking skills.
• Strong problem-solving abilities and attention to detail.
• Excellent interpersonal skills.
• Proficiency in Microsoft Office.
• Ability to work flexible shifts, including evenings, weekends and holidays.

Responsibilities

• Welcome and greet guests in a friendly and professional manner.
• Coordinate with other departments for smooth operations.
• Provide accurate information about products and services offered.
• Process payments, issue invoices and manage cash/card transactions.
• Ensure compliance with company policies and systems.
• Maintain a clean and organised front desk area.
• Address guest concerns and resolve issues promptly.

Skills

• Strong organisational and multitasking skills.
• Strong problem-solving abilities and attention to detail.
• Excellent interpersonal skills.
• Proficiency in Microsoft Office.

Qualifications

• Diploma/Degree in Business Administration, Hospitality Management or a related field.
• Qualification certified by the Zambian Qualifications Authority (ZQA).

How to Apply

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Interested candidates who meet the above requirements are encouraged to submit the following:

• Application Letter
• Curriculum Vitae (CV)
• Relevant supporting documents

Only shortlisted candidates will be contacted.