Job Summary
- Responsible for accurately entering and maintaining data related to Absa Life Individual products and applications to the system and database.
- This role ensures that all information is captured efficiently and accurately, supporting the underwriting process and contributing to the overall effectiveness of the New Business department.
- The job holder will work closely with underwriters and other team members to ensure data integrity and compliance with company standards.
- Job role requires proven working experience in the insurance industry, with a vast knowledge of all insurance technicalities and products.
- Experience in a similar role with strong knowledge of Microsoft excel and underwriting systems. The job holder should have strong organisational typing and computer skills.
Key Responsibilities
Risk & Control Objective:
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards issued or updated from time to time.
- Understand and manage risks and risk events incidents relevant to the role.
Accountability: Data Capture
- Collate all applications and input data into excel/system to ensure all turn around times on all products are adhered to.
- Verify the accuracy of the data captured.
- Review data for errors or redundancies and make necessary corrections.
- Archive application forms as per our records management policy.
- Provide feedback and/or closure to client queries and complaints within the service benchmarks and TAT.
- Champion the Absa Service Standards and client experience charter that is aligned with and supports the overall business strategy.
- Conduct out-bound communication to clients through email, phone calls & sms.
Accountability: Data Verification
- Cross-check data entries with original application forms and requisite documentation to ensure accuracy.
- Identify and correct any discrepancies or errors in data.
- Co-ordinate with sales team to resolve any RTSes related to all received applications across all lines
- Maintain a RTS register for tracking and for management reporting.
Accountability: Reporting
- Analyse client behaviour and identify areas for improvement.
- Prepare daily operational reports to the Team Leader – New Business
- Provide various forms of analysis including thematic trends reporting monthly.
- Collect and analyse stakeholder feedback.
- Respond to all queries related to all New Businesses received
Accountability: Stakeholder Management
- Establish and maintain effective stakeholder relationships with both internal and external stakeholders.
- Gathering critical information from meetings with various stakeholders and producing useful/actionable reports.
- Respond to all customer queries within the agreed timelines and customer service charter. Working closely with clients, intermediaries, and managerial staff.
Accountability: Quality Assurance
- Assist in the development and implementation of efficient document management procedures and best practices.
- Ensure compliance with departmental policies and procedures.
- Identify areas for process improvement and suggest solutions.
- Participate in training sessions or workshops to enhance skills and knowledge relevant to document management and workflow processes.
Accountability: Control Environment
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa and Policy Standards. Understand and manage risks and risk events incidents relevant to the role.
- Identify and report risk events and propose mechanisms to address risks in future.
- Ensure that adequate controls are in place and drive a culture of proactive compliance in the function.
- Determine action plans to effectively reduce and manage risk issues related to Absa Internal Audit findings, Management Assurance findings, Compliance issues, SOX requirements and operational risk.
- Ensure that there are zero findings on internal, external or regulatory audits.
Accountability: Strategy Definition and Implementation
- Ensure the successful end-to-end execution and delivery of all tactical and strategic initiatives that contributes towards the realisation of the Business Unit strategy.
- Deliver on strategic solutions based on international trends, research and benchmark leaders to ensure that tactics used / strategic solutions are of utmost quality.
- Ensure all arears are aligning to the larger ALAK strategy.
Education
- Further Education and Training Certificate FETC: Business, Commerce and Management Studies Required
