1. Key Duties and
Responsibilities:
The successful candidate will be
responsible for:
•
Handle partner inquiries and support requests
through calls, emails, and chats.
•
Provide timely assistance to Key Account
Managers (KAMs) and retail partners regarding products, processes, and
operational procedures.
•
Investigate, resolve, and follow up on partner
issues while ensuring satisfactory resolution.
•
Escalate complex cases to the relevant
departments and monitor progress until closure.
•
Maintain accurate records of partner
interactions and activities in company systems.
•
Support onboarding and education of partners on
company products, services, and processes.
•
Collaborate with internal teams to improve
service delivery and partner satisfaction.
•
Ensure compliance with company policies,
procedures, and data confidentiality requirements.
2.
Minimum Qualifications:
•
Diploma or bachelor’s degree in business
administration, Customer Service, Communications, Marketing, or a related
field.
•
Willingness and ability to work flexible
schedules, including weekends, public holidays, and rotational shifts as
required by business operations.
•
At least one (1) year of experience in customer
support, partner support, call center operations, or a related role.
•
Strong communication and interpersonal skills
with proficiency in English.
•
Proficiency in CRM tools and Microsoft Office
applications.
•
Ability to work independently, manage multiple
tasks, and solve problems effectively.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
