Responsibilities:

Managerial Duties:

• Monitoring and training staff to ensure uniformity in service and presentation across all outlets
• Ensure company is represented correctly and standards are upheld
• Supervising Coordination of daily front and backend operations of all outlets

Staff Coordination:

• Recruiting and training outlet staff
• Establish outlet employees KPIs, schedules and policies
• Ensure staff comply to all health and safety regulations

General Operations:

• Manage all operations to the highest standards
• Design menus with the Creative Director and ensure all outlets are in-line with these menus
• Create reports regarding sales and productivity and give recommendations accordingly.
• Coordinate supplies ordering and delivery for store operations
• Conduct store visits to check on operations and compliance

Customer Service:

• Identify customer’s needs and respond proactively to concerns
• Preserve excellent levels of internal and external customer service

Requirements:

• A minimum of 4 years of experience in a related field.
• Tangible leadership skills 
• Ability to work in a fast-paced environment
• Attention to details
• Basic Finance knowledge
• Leadership skills
• Coordinated
• Ability to work under pressure
• Internal motivation  
• Ability to implement feedback
• Ability to take initiative
• Basic Finance Knowledge

Remuneration: NGN 300,000 – 400,000