Sr. People Ops Team Lead

Title: Senior People Ops Team Lead

Type of Employment: Full Time

Location: Addis Ababa

Reports to: People and Admin Manager 

About Dodai

Dodai Manufacturing Plc (Dodai), is a recently incorporated organization launched in Addis Ababa, Ethiopia on August 01, 2023. Dodai is a fast growing organization with a mission of making e-mobility accessible to everyone in Africa through its innovative products and services. Dodai plans to provide brand new electric two wheelers by assembling them here in Addis Ababa and plans to expand to major regional cities in Ethiopia by the end of 2026. 

Purpose of the Position

The Senior People Ops Team Lead is responsible for the tactical execution and coordination of day-to-day People Ops and administrative operations. The role focuses on delivering the People Ops & Admin Manager's vision by supervising the daily workflow of the team, ensuring operational excellence, and driving efficiency across the entire employee lifecycle. This includes guiding junior staff, ensuring consistent policy application, and proactively resolving operational challenges to maintain high service standards.

Key Responsibilities

1. People Operations Strategy & Excellence

• Lead the operational excellence of People Operations by designing scalable processes that improve employee experience, operational efficiency, and compliance.
• Drive continuous improvement initiatives across the employee lifecycle through process optimization, automation, and service standardization.
• Identify operational risks and implement preventive measures to improve organizational effectiveness.
• Partner with department heads to anticipate workforce operational needs and proactively deliver solutions.
• Establish and monitor People Operations service standards (SLAs) and ensure consistent execution across the team.

1. Team Leadership & Capability Development

• Lead, coach and develop the People Operations team to build a high-performance, customer-focused culture.
• Drive accountability through regular performance coaching, workload planning and capability development.
• Build succession readiness within the People Operations function by identifying development opportunities for team members.
• Foster cross-functional collaboration and strengthen service partnerships across the organization.

1. Employee Experience & Organizational Health

• Champion initiatives that improve employee engagement, onboarding experience and retention.
• Analyze employee feedback, lifecycle data and operational trends to recommend improvements.
• Drive consistency in employee experience across all People Operations touchpoints.
• Support organizational change initiatives and ensure effective people-related implementation.

1. Talent Operations

• Lead operational delivery of recruitment and onboarding to ensure an exceptional candidate and employee experience.
• Monitor recruitment performance metrics including hiring speed, quality and candidate satisfaction.
• Partner with hiring managers to improve hiring processes and workforce planning execution.
• Ensure smooth transitions throughout onboarding, internal movement and employee exits.

1. Performance & Organizational Effectiveness

• Drive execution of the performance management framework across the organization.
• Monitor performance calibration, completion rates and quality of reviews.
• Identify organizational performance trends and recommend interventions to leadership.
• Support managers in strengthening accountability and performance culture.

1. HR Analytics & Decision Support

• Develop meaningful People dashboards and KPIs that support business decision-making.
• Analyze workforce metrics including turnover, absenteeism, recruitment effectiveness, employee engagement and productivity trends.
• Present actionable recommendations to the People & Admin Manager based on workforce insights.
• Maintain high-quality employee data to support strategic planning and compliance.

1. Governance, Compliance & Risk

• Lead implementation of People policies while continuously reviewing their effectiveness.
• Ensure organizational compliance with Ethiopian labor legislation and internal governance standards.
• Identify emerging people-related risks and recommend mitigation strategies.
• Support internal and external audits related to employment practices.

1. Projects & Continuous Improvement

• Lead People Operations projects that improve efficiency, employee experience and organizational capability.
• Drive digitalization and automation initiatives across HR processes.
• Manage implementation of new HR systems, workflows and operating procedures.
• Benchmark People Operations practices against industry standards and recommend improvements.