Customer Success Engineer

🔑 Key Responsibilities

• Lead technical onboarding and implementation for new customers
• Configure and customize the Stre@mline platform based on client needs
• Troubleshoot technical issues and provide timely resolutions
• Train users and administrators on system usage
• Monitor system usage and proactively identify adoption gaps
• Collaborate with Account Managers to support renewals and expansions
• Work with product and engineering teams to escalate bugs and suggest improvements
• Maintain documentation, FAQs, and technical guides for clients

🧠 Requirements

• Recently completed BSc. in Information Technology, Computer Science, Business Computing, or related fields
• Ability to troubleshoot technical issues and communicate solutions clearly
• Strong interpersonal and client management skills
• Relevant Certifications or experience in similar roles for 1-2 years is an added advantage
• Very agile with the ability to work with poor-resourced environments. 

💡 What We Offer

• This position will start as 3 months internship training. You will be offered a full-time offer on successfully completing the required training. 
• Competitive salary + performance-based incentives
• Opportunity to work directly with top organisations
• Exposure to real-world business challenges and innovation
• Exposure to cutting-edge technology

📊 Success Metrics

• Successful onboarding and deployment timelines
• Customer product adoption and usage rates
• Reduction in technical support issues/escalations
• Customer satisfaction and retention
• Integration success and system uptime

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section