Responsibilities:
Awareness & Consideration:
- Conduct methodical targeting of streets and households through campaigns.
- Empower families to compare current methods with Safi’s economy and safety.
Request & Onboarding:
- Manage enrolment end-to-end: KYC data collection, bank account setup, and PropCo training.
- Ensure seamless mobile app adoption.
Installation & Craftsmanship:
- Conduct pre-installation home inspections. Configure, install, and commission Kibo smart meters and 12.5kg LPG cylinders with technical precision.
Service & Monitoring:
- Perform post-installation audits and continuous engagement.
- Administer user surveys, award loyalty points, and prevent 'fuel stacking'.
Requirements:
- You must be comfortable with numbers and have the ability to explain them.
- Agile learner capable of mastering Kibo software/hardware architecture.
- Passion for safe configuration and installation of smart meters.
- Proficiency in mobile apps for onboarding and billing.
- High integrity, kindness, and a genuine desire to serve communities.
- Ability to interact effectively with clients, addressing needs and building trust.
- Commitment to delivering excellent service and ensuring customer satisfaction.
- Capable of explaining technical solutions clearly to non-technical audiences.
