The Associate
– Business Banking is responsible to assist the Business Banking to provide
exceptional customer service to all business customers and handle all their
queries/requests or concerns ensuring service levels acceptable to the bank.
KEY RESPONSIBILITIES
·
Deal with local payments including Internal
Transfers, Macss Transfers, Salary Payments after performing the necessary KYC
checks
·
Deal with inward and outward payments
(including obtaining necessary customer authorities)
·
Communicate with customer in a proper business
language and corporate ethics.
·
Act as principal point of contact in Client
Managers’ absence – deal with query if able and within responsibility or record
details of query for Client Managers or refer to the Supervisor.
·
Deal with customer complaints to rectify
causes to avoid recurrence of similar queries/complaints, in accordance with
procedures
·
Collate customer information on servicing
performance for Relationship Managers (including volume of transactions and
income)
PREREQUISITES:
·
HSC + 1 year experience as an associate in a
Banking environment (including Retail Banking experience) OR
·
Degree in Banking from a recognized
institution.
SKILLS:
·
Customer focused- Ability to respond to
customer needs and evaluate customer satisfaction while actively striving to
provide excellent service
·
Strong Knowledge of bank products and
services.
·
Proficient computer skills.
·
Effective communication skill, both oral and
written.
·
Ability to excel quality standards for
services, and assess customer satisfaction
