PayGo Phones Business Manager

What you would be expected to do:

1. Channel Acquisition and Development

• Manage the recruitment, training and onboarding of new phone-selling agents specialised in selling Sun King phones or any other available brands
• Oversee the growth of the agent base of phone-selling agents as per set goals in the annual operating rhythm
• Drive the categorisation of agents based on sales productivity and prioritise agents’ development

2. Revenue and Productivity

• Develop Strategic plans to achieve set Revenue goals on number of units of phone sold by month and year 
• Set up plans to grow and meet specific phone model goals, driving unique sales strategies aimed at growing each phone segment or model
• Work with the team to ensure optimum channel revenue growth by driving agent productivity 

3. Portfolio Repayment Management

• Ensure the overall phone portfolio achieves set Phones Quality of Sale goals
•  Develop strategies and interventions that will improve repayments by tracking the agent's portfolio repayment performance, default rates and at-risk accounts
• Streamline phone replacement and warranty processes to improve overall repayments and customer satisfaction.

4. Agent Branding, Engagement and Support

• Ensure that all phone selling agents are properly branded with all merchandise and collateral distributed timely and effectively.
• Frequent agent meeting and visits to improve engagement, work on resolutions and build relationships
• Ensure optimum stocking, achieving set inventory levels as well as adhering to set guidelines and processes.

5. Strategic Trade and Channel Activations

• Work with the marketing team and plan for strategic activation and awareness campaigns to improve brand awareness and drive sales
• Engage the phone selling agents in planning daily localised activities that are relevant to area operations, strengths and abilities
• Plan for periodic campaigns and awards to motivate agents and improve channel growth and retention.

6. Team Management

• Optimum staffing based on projected business growth and expansions
• Proper and timely communication of goals to the direct reports ensuring each one is aligned to expectation.
• Periodic reviews and strategy setting with teams ensuring that the channel remains on track to deliver set goals
• Mentoring the team and keeping them motivated for optimum performance and retention.

You might be a strong candidate if you have:

• Hold a degree in a business-related field or have a minimum of six (8) years working in a field sales role in the FMCG, microfinance, banking or telecom industries. An MBA will be an advantage.
• A strong background in agent management and channel development with a bias towards devices.
• Be a strong team player with great people skills to mentor teams to deliver on expectations.
• Deep knowledge of both urban and peri-urban and rural markets.
• Basic digital literacy (CRM, stock tools).
• Strong communication and problem-solving abilities.
• Willingness to travel extensively (5 days/week in the field).
• Are comfortable working with MS Excel and PowerPoint.

What Sun King offers:

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture with enthusiastic colleagues driven by the challenge of
• innovation and making a profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from
• different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager,
• and professional through the Sun King Center for Leadership.